Refund Policy
ARTICLE 1: SCOPE OF APPLICATION
These general conditions of sale apply to all sales concluded through the website https://proxymitejapon.com/
ARTICLE 2: ORDERS
Automatic recording systems are considered as proof of the nature and content of the order.
Proxymitejapon.com confirms acceptance of the order to the customer at the email address that the customer has provided. The sale will be concluded upon validation by Proxymitejapon.com payment of the order, that is to say the date of validation of payment for orders paid online by credit card or the date of receipt of payment by check.
Proxymitejapon.com reserves the right in any case to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.
ARTICLE 3: AVAILABILITY OF ARTICLES
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of consultation of the site by the customer remains dependent on the state of stock at
Proxymitejapon.com and of course from the suppliers.
To create our showcase and our sales catalog, we work with databases, enriched according to the information communicated by our suppliers. This database contains more than a hundred items, not all of them are stored in our reserves and our offer is then conditional on the availability of items from suppliers.
Only the permanent shortage of an item from our suppliers results in its deletion from our sales offer. In other cases, a new order within a certain period remains possible.
When there is unavailability of an ordered product, the customer is informed by email or on the invoice of the products shipped in the case of an order for several items.
Deadline for delivery of the order: when placing the order and upon acknowledgment of receipt of the order, a delivery time is communicated to customers. It is calculated by adding the availability time of the longest product to the delivery time of the mode of transport selected by the customer. From placing the order to shipping it, the customer has the possibility of canceling his order.
SPECIAL FEATURES
Articles for pre-order: articles to be published are available on the site https://proxymitejapon.com for Pre-order. This reservation is made with the indication of a release date announced by the publisher at the time of opening of the reservation phase. This release date may be changed at any time by the publisher who is solely responsible for the marketing of its product.
In all cases,
Proxymitejapon.com/ endeavors, from the final sale date, to ship the items to customers who have reserved, up to the stock provided by the publisher for the release day.
ARTICLE 4: PRICE
Prices indicated in euros are deemed net, excluding shipping costs. This price includes the price of the products, the costs of handling, packaging and conservation of the products. They are subject to change at any time without notice, knowing that the items will be invoiced on the basis in force when the order is registered. All orders are invoiced in euros and payable in euros. Any customs fees or local taxes remain the responsibility of the recipient.
ARTICLE 5: SHIPPING COSTS
Standard delivery is €3.90 in mainland France, Belgium and Switzerland. A cost by weight is applied for express deliveries.
Shipping costs include a contribution to preparation, packaging and postage costs. Consider grouping all your items into one order. We will not be able to combine two separate orders and you will be charged shipping costs for each of them.
ARTICLE 6: PAYMENT
You have several payment methods offering maximum security guarantees. You can set:
- By bank or private card (Visa card, Eurocard/Mastercard) or directly on the site, in the payment form offered during the order process (secure entry by SSL encryption), by entering the type of card, the number of your card without spaces between numbers, the control number (located on the back of your card) and the expiry date.
- By Paypal Payment
You have different payment methods and you can even benefit from credit card payment facilities.
Payment is made on our partners' secure banking servers. This implies that no banking information concerning you passes through the site https://cartespokemon.com/
Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank.
ARTICLE 7: DELIVERY
We deliver to your home or to a relay point. The delivery time includes the preparation time of the package plus the delivery time. https://proxymitejapon.com/ delivers worldwide. The buyer is informed by email of the different stages of tracking their order: preparation and delivery.
The delivery time includes preparation time and delivery provided by our carrier. The announced delivery time of 10 to 20 days is valid upon receipt by the buyer of the order delivery email. The delivery time (announced by the carrier) does not bind you in any way.
Proxymitejapon® over a longer period.
ARTICLE 8: GUARANTEE, RETURNS, REFUND AND WITHDRAWAL
The items provided by https://proxymitejapon.com/ are new or used. They are identical to those of traditional commerce and come from all the publishers and suppliers listed.
For a used product, the buyer accepts a second-hand product, a refund is not possible.
If a new item happens to be defective or non-compliant, the buyer has 15 working days from receipt of the items to request an exchange or refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in its original cellophane packaging and with the corresponding invoice). ). In such a situation, the buyer must send proof of the defect(s) to support@proxymitejapon.com/
https://proxymitejapon.com/ (description and photos attached).
In the event of exercising the right of withdrawal,
https://proxymitejapon.com/ is required to reimburse the amounts paid by the customer, with a fee of 10% of the total payment to cover the costs of payment providers. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).
The return shipping costs then remain your responsibility.
In the event of a refund, we guarantee that it is made within a period of less than or equal to 14 days following the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.
ARTICLE 9: TRANSFER OF OWNERSHIP AND TRANSFER OF RISK
The transfer of ownership of the products to the benefit of the purchaser will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said products. However, the transfer of risks of loss and deterioration of the products will only take place upon delivery and receipt of said products by the purchaser.
ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA
Proxymitejapon.com/ is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data composing it is legally protected, and is prohibited in particular from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of support, by any means. and in any form whatsoever, all or part qualitatively or quantitatively substantial, of the content of the databases appearing on the site to which it accesses.
ARTICLE 11: RESPONSIBILITY
The descriptions of the products present in the databases of https://proxymitejapon.com/ were entered according to the information communicated by the publishers.
Proxymitejapon.com is not responsible for the content of the works and cannot be held liable towards the purchaser. The responsibility of
Proxymitejapon.com/ cannot be searched in the event of a force majeure event (strike, flood, fire, etc.).
The products offered comply with current French law. Proxymitejapon ® declines all responsibility if the delivered item does not comply with the legislation of the country of delivery (censorship, ban on a title or author, etc.).
Proxymitejapon® is not responsible for the content of sites to which hypertext links may refer from its own site.
ARTICLE 12: APPLICABLE LAW
All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law.
ARTICLE 13: ACCEPTANCE OF THE PURCHASER
These general conditions of sale as well as the prices are expressly approved and accepted by the purchaser, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale. These conditions are subject to change at any time without notice by
Proxymitejapon.com Updated general conditions of sale on August 26, 2021